SMARTFOX AU DELIVERY

Simple Delivery Information, All in One Place.

We process orders manually and work with a range of delivery partners. Use the information below to understand processing, estimated delivery times and what to do if your order is taking longer than expected.

Processing 2–3 working days

Estimated Delivery 7–21 working days

Delivery Area Australia + selected international destinations

Important: Delivery timeframes are estimates only. Rural locations, customs, local delivery networks and circumstances outside our control may cause delays.

ORDER UPDATES

Tracking & Delivery Updates

Please allow your order to travel within the stated delivery timeframe before requesting a tracking or delivery update. We generally do not investigate tracking enquiries within the first three weeks after an order is placed.

If your order has not arrived within 21 working days, please contact us with your order number. Where available, our team can provide further delivery or tracking information.

SHIPPING OPTIONS

Delivery by Destination

Review the available shipping information for Australia and selected international destinations.

AUSTRALIA

Australia Shipping

SmartFox AU delivers to customers across Australia. Standard delivery may be handled by Australia Post, Courier IT or another suitable courier service depending on the order and delivery destination.

SHIPPER Australia Post / Courier IT

ESTIMATED TIME 7–21 working days

STANDARD SHIPPING $14.99 AUD

Rural areas: Rural destinations may require additional delivery time or an additional courier contribution. Please contact us where further delivery information is required.

EXPRESS

Express Delivery

Express delivery may be available for eligible orders and destinations within Australia. Availability can depend on the product, delivery address and courier network.

SERVICE DHL

SHIPPING $50.00 AUD

Express delivery: Overnight delivery may be available for eligible locations once the order has been processed and dispatched. Rural destinations should contact us for further information.

INTERNATIONAL

Selected International Shipping

SmartFox AU may ship selected products to international destinations. Availability depends on the product, destination and available delivery service.

DESTINATION Selected international destinations

ESTIMATED DELIVERY Approximately 7–21 working days

Customs & international delivery: Customs inspections, import requirements and local courier conditions may affect delivery times and are outside SmartFox AU's direct control.

NEED HELP?

Still Have a Delivery Question?

If your order has passed the expected delivery timeframe, contact us with your order number. For faulty items, include clear photos and a short video where appropriate.